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We want you to be completely satisfied with your purchase. We accept back items 30 days from date of receipt that have not been opened or used. Refunds are issued for the purchase price of the product minus our shipping costs and a 10% restocking fee. Items that have been opened, used, or are not in a resellable condition are not eligible for a return/refund.
If you would like to return an item please email firstname.lastname@example.org and one of our team members will reply at their earliest convenience. Please ensure to include your order number in the subject line.
We will only cover and refund any delivery charges if the products are faulty.
Faulty items must be reported within 48 hours of receipt of the item/s.
Excluded from returns :
Heat Press machines, SubliRip software, Printers and printer consumables such as inks, waste tanks and sublimation paper are none refundable unless in original packaging unopened and unused.
Important information :
- The consumer has a duty of care for the products during the cancellation period for a refund or credit.
- Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office or couriers. In the event of an item being lost or damaged on its way back to us we will not be held responsible and can not refund or credit accounts on this basis.
- We will not be held responsible for any return and shipping charges if a product was purchased in error. It is buyers responsibility to always check product descriptions or to call us for such information before purchasing.