Next Working Day - DPD - £5.95 - ( Not a guaranteed next day delivery service) - If you require a guaranteed next day delivery service please email our customer services for a special quote on Royal Mail guaranteed delivery. Weight limits do apply. We cannot refund delivery fees on missed deliveries.
UK Mainland - Saturday delivery - DPD - £8.50
Northern Ireland :
2 Day service - DPD - £9.50
Scottish Highlands :
1 to 2 day service DPD- £10.00
Republic of Ireland :
2 Day Delivery - DPD at £9.50 GBP
UK Mainland & Northern Ireland :
UK & Northern Ireland Royal Mail 48 - £4.50 - Parcel Tracked
UK & Northern Ireland Royal Mail 48 - £3.00 - Small Parcel
UK & Northern Ireland Royal Mail 48 - £1.00 - Large Letter UK & Northern Ireland Royal Mail 24 - £1.45 - Large Letter
Pallet Delivery : If your goods are dispatched on a pallet - please ensure you or a colleague are available to sign for the delivery on the day. If you are not available you will be charged £20 for a re-delivery. If payment has not been cleared within 48 hours pallets will be returned and charged £20 plus a pallet re-delivery charge from £30 to £85 depending on your postcode
International shipping: We offer a tracked shipping service to the following international destinations through the DPD courier network.
- USA - TNT - Economy Express - 10KG Limit at £32.00 GBP - Not available at the moment - USA - TNT - Economy Express - 20KG Limit at £48.00 GBP - Not available at the moment - USA - TNT - Economy Express - 30KG Limit at £62.50 GBP - Not available at the moment
If we do not ship to your country, please email us to check if we can offer our services.
We want you to be completely satisfied with your purchase. We accept back items 30 days from date of receipt that have not been opened or used. Refunds are issued for the purchase price of the product minus our shipping costs and a 10% restocking fee. Items that have been opened, used, or are not in a resellable condition are not eligible for a return/refund.
If you would like to return an item please email firstname.lastname@example.org and one of our team members will reply at their earliest convenience. Please ensure to include your order number in the subject line.
We will only cover and refund any delivery charges if the products are faulty. Faulty items must be reported within 48 hours of receipt of the item/s.
Excluded from returns :
Heat Press machines, SubliRip software, Printers and printer consumables such as inks, waste tanks and sublimation paper are none refundable unless in original packaging unopened and unused.
Important information :
- The consumer has a duty of care for the products during the cancellation period for a refund or credit.
- Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office or couriers. In the event of an item being lost or damaged on its way back to us we will not be held responsible and can not refund or credit accounts on this basis.
- We will not be held responsible for any return and shipping charges if a product was purchased in error. It is buyers responsibility to always check product descriptions or to call us for such information before purchasing.
All products are scanned out with barcode scanners to ensure our staff cannot pick items from the wrong bins. In the event of an error It is important this is reported to SubliBlanks within 48 hours of delivery so that we can investigate and check our dispatch system, pack stations, who your order was picked by and check all stock in current location.
We are happy to address any concerns you may have regarding receiving an incorrect product. If you receive an incorrect product, you must contact Customer Service within 48 hours of receiving your order at email@example.com">firstname.lastname@example.org with images of the product(s) and any further details pertaining to the concern with your order.
In order to expedite the process, please follow the guidelines below. Please provide :
Clear photo(s) showing the order as it was received
Clear photo(s) of the incorrect product(s) received
Clearly state the quantity received in error
Clearly state what products(s) are missing
Details provided will be reviewed by our team and we will proceed in the necessary manner.
Images are required for review to determine if a refund or reshipment is eligible. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided.
We are happy to address any concerns you may have regarding receiving a damaged/faulty parcel or product. If you receive a damaged or faulty product, you must contact Customer Service within 48 hours of receiving your product. We ask that you please provide images of the faulty or damaged product/parcel to email@example.com">firstname.lastname@example.org">email@example.com
Images are required for review to determine if a refund or reshipment will be granted. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided. If just the product that is damaged, please provide clear images showing the damage to the product. If it the actual packaging that is damaged as well as the product, we ask the images clearly show the damage to both the packaging it arrived in as well as the product.
Unfortunately not, it is not as simple as you may think.
All orders placed online are locked down after payment confirmation. This ensures no changes can be made to an order you have placed with SubliBlanks. The only way would be to place a second order and pay for shipping which would be refunded. Although this used to be a solution in the past. Regrettably our new system is fully automated and its no longer possible.
What happens when i place an order?
1 . Customers order/s placed online 2 . Your order is then passed over to validate your payment 3 . Order arrives to our dispatch system 4 . Warehouse staff pick this order up in strict rotation on our barcode scanners 5 . Goods are physically scanned out and all dispatch labels and packing slips are automatically generated 6 . Parcels are then allocated to a space in the warehouse/cages
Because our systems are fully automated we cannot identify if 2 orders need to go together as orders are picked in time order, when the pick is complete courier labels are automatically generated.
Adding orders together has a lot of work involved and mistakes can happen.
1 . We would firstly need to identify your order whats to be merged 2 . Then we would need to physically search through many parcels to locate your first order. 3 . We would need to ensure both of these orders are for the same buyer 4 . The parcel would then need re-weighing to ensure it is within weight limits for the courier selected ie; Royal Mail 5 . We would then need to re-book a 3rd courier label with the correct weights and void the first 2 6 . Tracking information needs to be manually changed and updated online for both shipments sent out 7 . We would then need to send this order off to be refunded 8 . A refund would then need to be processed for the second lot of shipping paid and a credit note raised.
We would always advise to double check your order before placing it ensuring you have everything you need. If you have just placed an order and needed to add something you can email firstname.lastname@example.org outside of working hours to cancel this order. Alternatively please call us on 01709 940011 during business hours
It's easy to get started with SubliBlanks! Follow the steps below to get an account set up to begin taking advantage of our low prices and wide selection of products.
Visit Subliblanks.com to search for your sublimation blanks and equipment products.
1 . To get started creating your account, at the top right of the page, click 'CREATE ACCOUNT' to be direct to the account set up page.
2 . As this is your first time with SubliBlanks, you will be required to enter your First Name, Last Name and valid Email Address.You will then be asked to create a password, you can use uppercase letters, lowercase letters, and numbers. Once you're satisfied with your password click CREATE 3 . Once you have registered you may be required to activate your account by email, please ensure to check your inbox and junk folder for an email containing an activation link. Once this arrived ensure you click the activation link within the email to activate your account.
4 . Once you've activated your account you can add your billing and delivery address on the right hand side ( Account Details ) - Ensure you double check all information is correct before you confirm.
5 . If you will be adding a telephone number, please ensure this is correct as we may need to contact you regarding an order or delivery.
1 . Under the 'Login' section, above 'Sign In', select 'Forgot your password?' You will be directed to the password recovery tool.
2 . In the field next to 'Please enter your email address:', enter the email address you have linked to your SubliBlanks account. 3 . Below that field, click the button labeled as 'Submit', you will receive an email from SubliBlanks with password reset link, please ensure to click this to setup a new password. Please ensure to check both your inbox and jump mail folder.
- In the email body, please copy and past the below, completing the fields marked ( * )
I would like to request to change my account email address.
( * ) My account email address 'change from' :
( * ) New account email address 'change to' :
( * ) My account billing postcode :
( * ) My account name/company name :
Once we receive your request please allow our team 24/48 hours to action your request. Once we have completed the email change we will respond back to your email ' Your account has been successfully updated.' Your account details have been updated and you may now login using those details.
COVID 19:Although we have shut our warehouse and offices to visitors at the moment we are still continuing...Read More